how to issue

THIS PAGE IS FOR USE BY TRAIN COMPANY RETAIL STAFF ONLY

Issuing a PLUSBUS ticket is easy!

PLUSBUS can be issued with all “advance”& “walk-up” train fares, as follows:

• Single rail ticket = issue a PLUSBUS DAY ticket for origin &/or destination town;
• Day Return rail ticket = issue a PLUSBUS DAY ticket for origin &/or destination town;
• Period Return rail ticket = issue two PLUSBUS DAY tickets for origin &/or destination town, one for the outward date and a second for the return date. If the return date is not known, you can only issue a PLUSBUS DAY ticket for the customers outward journey.
• Season ticket = issue the relevant period PLUSBUS season ticket. Most towns’ & cities now have PLUSBUS season tickets. These are for set periods (to match the most popular rail season tickets sold): 7-days, 1-month; 3-months and a year. 

Always issue PLUSBUS as a separate "add-on" ticket:

• issue the rail ticket(s) for the train journey as usual, then
• issue a separate "add-on" PLUSBUS ticket, using the appropriate ticket type code (see list below).

1. enter ‘origin’ station – the place the passenger wants PLUSBUS for;
2. enter ‘destination’ station (use the same name as entered for ‘origin station’) & scroll through ticket options for ‘Station Name+BUS’  (or enter the NLC code for the PLUSBUS destination - example: 'H109').  

Example: a customer going from Derby to Bath, wanting PLUSBUS in Bath:         

1. issue the train ticket(s) as normal: From: "DERBY" To: "BATH"
2. issue a separate "add-on" PLUSBUS DAY ticket (ticket type code: 'PBD'): From: "BATH" To: "BATH+BUS" (NLC: H109) 

To check PLUSBUS ticket prices, participating bus operators and to view zone maps click here.

To check the National Location Codes (NLC's) for each PLUSBUS destination view list here. 

Railcard discounts (one-third off the adult price) are available for PLUSBUS day tickets with the following types of National Railcard: 16-25 Railcard; Disabled Persons Railcard; Family & Friends Railcard; HM Forces Railcard; Network Railcard (and Gold Card equivalent); Seniors Railcard.  Weekday peak period issue and use restrictions apply (the minimum fare requirement does NOT). For details: click here.

Rail industry staff with "PRIV PASS" can buy PLUSBUS tickets, but have to pay the normal adult fare (there is NO staff discount).

Ticket print:

The origin or destination station name always prints: "STATION NAME+BUS" (example: “BATH+BUS”).

The ‘Ticket type’ says: "PLUSBUS DAY" & in most cases "PLUSBUS DAY" is also printed in the orange band across the top of the coupon. Only one coupon is issued.

Periods of validity & 'Ticket type' codes: 

This information also available on the ATOC retail 'Manual' (you will need your TOC password to access this site).

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