how to issue

THIS PAGE IS FOR USE BY TOC RETAIL STAFF ONLY

updated: 29/11/2016

Issuing a PLUSBUS ticket is easy!

PLUSBUS can be issued with all “advance”& “walk-up” train fares, as follows:-

Single rail ticket = issue a PLUSBUS DAY (PBD) ticket for each origin &/or destination town the customer requires bus travel for;

Day Return rail ticket = issue a PLUSBUS DAY (PBD) ticket for origin &/or destination town;

Period Return rail ticket = issue two PLUSBUS DAY (PBD) tickets for origin &/or destination town, one for the outward date and a second for the return date. If the return date is not known, you can only issue a PLUSBUS DAY ticket for the customers outward journey date.

Season ticket = issue the relevant period PLUSBUS season ticket. Most places have PLUSBUS season tickets. These are for set periods (to match popular rail seasons): 7-days, month; 3-months and a year. You will need to use the same Photocard number on the PLUSBUS season ticket as used on the rail season ticket.

Always issue PLUSBUS as a separate "add-on" ticket:-

Period of validity: ‘Ticket type’ code: ‘Ticket type’ ticket:
day ticket PBD "PLUSBUS DAY"
7-day season ticket PB7 "PLUSBUS 7-DAY"
month season ticket BMS "BUS SEASN 1MNTH"
3-month season ticket BQS "BUS SEASN 3MNTH"
annual season ticket BAS "BUS ANNUAL SEAS"

Issue the rail ticket(s) for the train journey as usual, then issue a separate PLUSBUS ticket (as an "add-on"), using the appropriate ticket type code (see list above).

  1. enter ‘origin’ station – the place the passenger wants PLUSBUS or;
  2. enter ‘destination’ station (use the same name as entered for ‘origin station’) & scroll through ticket options for ‘Station Name+BUS’  (or enter the NLC code for the PLUSBUS destination - example: 'H109').  

Example: a customer going from Derby to Bath, wanting PLUSBUS in Bath: 

  1. issue the train ticket(s) as normal: From: "DERBY" To: "BATH"
  2. issue a separate "add-on" PLUSBUS DAY ticket (ticket type code: 'PBD'): From: "BATH" To: "BATH+BUS" (NLC: H109)

To check PLUSBUS ticket prices, participating bus operators and to view zone maps click here.

Railcard discounts (one-third off the adult price) are available for PLUSBUS day tickets with the following types of National Railcard: 16-25 Railcard; Disabled Persons Railcard; Family & Friends Railcard; HM Forces Railcard; Network Railcard (and Gold Card equivalent); Seniors Railcard. Weekday peak period issue and use restrictions apply (the minimum fare requirement does NOT apply). For restriction details: click here.

Rail industry staff with "PRIV PASS" can buy PLUSBUS tickets, but have to pay the normal adult fare (there is no staff discount).

Ticket print:

The origin or destination station name always prints: "STATION NAME+BUS" (example: “BATH+BUS”).

The ‘Ticket type’ says: "PLUSBUS DAY" (& in most cases "PLUSBUS DAY" is also printed in the orange band across the top of the coupon). Only one orange coupon is issued.


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