The Journey Solutions partnership is a not-for-profit group of Britain’s five leading bus and train operating companies, plus three transport trade organisations. The eight Journey Solutions partners are:
|National Express||Martin Hancock|
|Confederation of Passenger Transport||Martin Dean|
|Rail Delivery Group||Philip Barnard|
The Journey Solutions partnership is headed by Commercial Director, Jonathan Radley. He has 30 years experience in marketing and commercial roles, in bus, coach and train operating companies (including with Go-North East, the Oxford Bus Company, Thames Trains and First Great Western Railway).
The Journey Solutions partnership is best known as the group that developed, funds and manages PlusBus ticketing. This is Britain’s only nation-wide train, bus and tram integrated ticketing scheme. PlusBus was launched in May 2002 for 35 locations. Now it's available for over 250 rail-served towns and cities across Britain. Each Journey Solutions partner makes an annual contribution to fund our work and appoints a representative to sit on our Board.
We hold four Board meetings a year where operators share best practice and plan the management of the PlusBus ticketing scheme. For details of how PlusBus ticketing works and is managed click here. We are also very grateful to our operating partners in 200 bus, 5 tram and 18 train companies across Britain that make PlusBus ticketing possible. Particularly the 72 PlusBus 'Local Scheme Coordinators' who manage the schemes in their locality - even though they are not individually named here, their contribution to our work is essential.
A new future for bus and rail integration
After 14 years as Commercial Director of the Journey Solutions partnership managing Britain’s PlusBus ticketing scheme, Jonathan Radley shall be leaving the partnership on 31 March 2021. From 1 April 2021, the Journey Solutions partnership will merge with the Traveline Information Board, who share some of the same members. Management of Britain’s nation-wide PlusBus ticketing system and its 280 local products, will therefore transfer to the team at Traveline, which is headed by Chief Executive Julie Williams.
The merger will combine PlusBus, which is Britain’s only nation-wide train to bus ticketing scheme with Traveline, the nation-wide public transport information service. The merger heralds exciting new opportunities for the further development of public transport journey planning and integrated ticketing, whilst continuing with the high-quality provision of existing PlusBus products and services.
Over half of all passengers travelling on the National Rail network start or finish their journey using another form of transport, to get to and from the railway station. Regular research by Transport Focus on behalf of Britains' train operators shows that 11% of train travellers use a bus for their journey to the station and 3% use a tram. So, better integrating other public transport with the National Rail journey is a key priority for many passengers. Most rail station car parks are full by the end of the morning peak and there is growing concern about worsening traffic congestion and air polution around stations.
In Britain cars produce 58% of all domestic transport greenhouse gas emissions (buses produce just 2.3% and trains 1.9%). Most train companies are therefore keen to see improved bus and tram services to and from their stations, so that train travellers find it easier, more convenient and better value-for-money to travel to and from the station by bus or tram. Making it easier and more convenient for train travellers to buy tickets for their entire door-to-door journey in one transaction (at a time to suit them) is a key factor in making public transport more attractive. Customers want to pay for their complete journey in one go and have confidence that they have got a good deal. PlusBus ticketing is an essential part of this package.
Next time you're planning to travel by train - remember to choose PlusBus.
The universal adoption of online retailing of PlusBus day tickets six years ago achieved a change in channel focus. There are now several significant opportunities available which, over the next few years, will make huge improvements in how integrated public transport journey information and ticketing/travel payment is provided to rail customers.
Our vision for the future is focused on further enhancing the rail travel experience by making the public transport option to/from the station even easier and a seamless integral part of the main journey. We would see door-to-door bus and tram journey information and ticketing (or ‘proof of payment’) integrated onto customers’ smartphone. Supported by interactive street mapping, rail customers would be provided with accurate and up-to-the-minute details of travel options available for their complete journey (not just the station to station element as currently provided by National Rail and train company websites).
For those who prefer to explore and plan their travel on laptop or tablet device the same level of door-to-door journey planning would be available as on mobile, with a wider fulfilment choice including ITSO Smartcard, mobile, or traditional paper ticketing. The data that currently exists within the rail systems to enable PlusBus sales, would in future also be used as a daily price cap for local urban travel, when bought in conjunction with a rail fare using any contactless payment method (card or phone). This would enable rail customers to take advantage of the best possible price for their station access and egress journeys and have complete confidence that the industry is transparent in its journey pricing.
Our core themes would be to make exploring the options, planning the total door-to-door journey and paying for the complete travel package as quick, easy and trouble-free as possible. This would result in an enhanced user experience which was both more convenient and perceived as better value. In short, addressing one of the key concerns passengers have about rail travel - how to get to/from the station.